01 Information We Collect
To provide a safe and legally compliant online betting service, zan89 collects several categories of information from players. This data collection is carried out transparently and solely for legitimate platform operation purposes.
Registration Information
When you register a zan89 account, we collect basic information such as your full name, email address, mobile phone number, date of birth, and the password you choose. This information is required to create and manage your account securely.
Identity Verification Information (KYC)
As part of the Know Your Customer procedure required under anti-money laundering regulations, zan89 may request a copy of your identification document such as your MyKad or passport, proof of current residential address, and bank account information registered in your name. These documents are handled with the highest level of confidentiality.
Financial Information
Payment method details you provide — including bank account numbers, phone numbers linked to e-wallets, and deposit and withdrawal transaction records — are retained for payment processing and financial compliance purposes.
Platform Usage Data
Zan89 records your gaming activity, including login dates and times, betting history, games played, session duration, and general usage patterns. This data is used to improve the user experience and detect any suspicious activity.
Technical Information
Our systems automatically record your IP address, device type, operating system, web browser type, screen resolution, and other relevant technical data. This information helps us optimise the platform for your device and verify access location for security purposes.
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | Registration & KYC |
| Contact | Email, phone number | Communication & security |
| Finance | Bank account, transaction records | Payment processing |
| Technical | IP address, browser type | Security & improvements |
| Activity | Game history, sessions | Analytics & responsible gaming |
02 How We Use Your Data
Zan89 uses the information collected for the following purposes, all of which are directly related to delivering a quality and secure online betting service:
- Account management: Creating, verifying and managing your player account, including a secure login process.
- Transaction processing: Processing your deposits and withdrawals via your chosen payment methods such as DuitNow, FPX, Touch 'n Go and GrabPay.
- Legal compliance: Fulfilling our obligations under the PDPA, anti-money laundering laws and applicable Malaysian financial regulations.
- Platform security: Detecting and preventing fraud, unauthorised access, system manipulation and any other malicious activity.
- Service improvement: Analysing usage patterns to improve the interface, performance and user experience of the zan89 platform.
- Service communications: Sending important notifications relating to your account, transactions, security updates and changes to the Privacy Policy or Terms.
- Responsible Gaming: Monitoring wagering patterns to identify players who may need support through zan89's responsible gaming programme.
- Marketing (with consent): Sending promotions, bonus offers and the latest updates — only to players who have given their consent.
Data Minimisation Principlezan89 only collects data that is strictly necessary for the stated purposes. We do not collect excessive information and regularly reassess our data collection requirements.
03 Sharing Information with Third Parties
Zan89 does not sell or rent your personal data to any party. However, in certain limited situations, we may need to share your information with:
Trusted Service Providers
Third parties that assist us in platform operations — such as payment processors, KYC service providers, server hosting companies, and game software providers — are all bound by strict confidentiality agreements and may only use your data for the purposes we specify.
Legal Requirements
Zan89 is required to disclose player information to relevant authorities when ordered by a court or as required by Malaysian law, including investigations into financial crime or money laundering.
Platform Protection
In cases involving fraud, manipulation, or serious security threats, zan89 reserves the right to share necessary information with law enforcement agencies or other platforms in the industry for crime prevention purposes.
Privacy AssuranceWe do not share your personal information with advertisers, third-party analytics companies, or any external commercial entities without your explicit consent. Any data sharing is strictly limited to the stated purposes only.
04 Cookies & Tracking Technologies
Zan89 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit the zan89 website.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform to help us identify and resolve technical issues.
- Functional Cookies: Saving your preferences such as language, display format and personal settings so you don't need to reconfigure them each time.
- Analytics Cookies: Helping us understand aggregate traffic patterns and user behaviour to plan platform improvements.
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the zan89 platform and your gaming experience.
05 Data Security
Protecting your personal data is zan89's top priority. We implement multiple layers of technical and organisational safeguards to ensure your information remains secure at all times.
Data Encryption in Transit
TLS 1.3 protocol ensures all data transmitted between your browser and zan89 servers is fully encrypted.
Data Encryption at Rest
Sensitive information such as passwords and financial details are encrypted using AES-256 algorithms before being stored.
Two-Factor Authentication
Zan89 supports 2FA for account login to add an extra layer of protection against unauthorised access.
Continuous Monitoring
Our automated security system monitors platform activity 24/7 and sends instant alerts upon detecting unusual activity.
While we do our best to protect your data, no system is entirely free from risk. You also play an important role in your account's security — make sure your password is strong, unique, and not shared with anyone.
06 Your Privacy Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by zan89:
- Right of Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request an immediate correction.
- Right to Withdraw Consent: For data processed based on your consent — such as receiving marketing materials — you may withdraw your consent at any time.
- Right to Object to Processing: In certain circumstances, you may object to how we process your data, subject to applicable legal requirements.
- Right to Erasure: You may request the deletion of your personal data when it is no longer needed for its original purpose, subject to zan89's legal record-keeping obligations.
To exercise any of the above rights, please contact the zan89 Customer Support team via live chat or email, clearly stating your request. We will process each request carefully and respond within a reasonable timeframe.
How to Submit a Privacy RequestReach zan89 support via 24/7 live chat and state "Data Privacy Request" as the subject. Please provide your account number and a copy of your identification document for identity verification before we process your request.
07 Data Retention Period
Zan89 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we retain certain records in accordance with Malaysia's legal requirements:
- Financial records and transaction history are retained for 7 years in accordance with Malaysia's tax and financial legal requirements.
- KYC records and identity verification documents are retained for 5 years after account closure, in compliance with anti-money laundering laws.
- Communication and customer support logs are retained for 3 years for reference and dispute resolution purposes.
- Technical data and system logs are retained for 90 days for technical troubleshooting and security purposes.
Once the retention period expires, data is permanently deleted or anonymised so it can no longer be linked to any individual.
08 Links to Third-Party Websites
The zan89 platform may contain links to third-party websites or services, such as game providers or payment partners. This Privacy Policy applies solely to the zan89 platform. zan89 is not responsible for the privacy practices of third-party websites and encourages you to read their respective privacy policies before providing any personal information.
09 Child Protection
Zan89 services are intended solely for individuals aged 18 and above. We do not knowingly collect personal information from minors. During the registration process, applicants are required to confirm that they have reached the age of 18. Should we find that a minor's data has been collected inadvertently, we will take immediate steps to remove that information from our systems.
Minor Protection NoticeIf you believe that someone under the age of 18 has registered a zan89 account, please contact our support team immediately. We will investigate and close the account promptly, and delete all associated data.
10 Amendments to This Privacy Policy
Zan89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever an amendment is made, we will:
- Updating the "Last Updated" date at the top of this document.
- Displaying a clear notice on the zan89 platform homepage for a minimum period of 14 days.
- Sending email notifications to registered players when changes made are significant and directly affect your privacy rights.
Continued use of the zan89 platform after the effective date of any amendment is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
11 Contact Us
If you have any questions, concerns, or feedback regarding the zan89 Privacy Policy or how we handle your personal data, our team is ready to assist you.
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